Hire Terms & Conditions

Last updated: 13 August 2026

These terms apply when you hire chairs or tables from borrowedseats. By submitting a hire agreement on our website, you confirm you accept these terms.

1. Quotes & booking

• Online quotes are estimates based on the information you provide. Final confirmation is subject to availability.
• A booking is held once we accept your hire agreement and receive the required initial payment (50% booking deposit and refundable damage deposit as quoted).
• Your booking is fully confirmed once all amounts due have been received, including the balance by the deadline in section 2.
• Delivery and collection (where applicable) are quoted separately and included in your balance payment unless your delivery date is within 14 days (see section 2).
• Competitive quote review: If you have a written quote from another UK chair and table hire company for a genuinely like-for-like booking (same products, quantities, hire dates, delivery or pick-up, and setup), you may request a review via our website after obtaining your borrowedseats quote. Adjustments are at our discretion after verification — we do not guarantee to match every quote, and we exclude comparisons that omit delivery, damage deposit, or setup labour.

2. Payment

• 50% booking deposit: When you submit your hire agreement, you must pay a booking deposit equal to 50% of the hire charge shown in your quote, plus the refundable damage deposit. This booking deposit is non-refundable — it will not be returned if you cancel or change your booking, except where the law requires otherwise.
• Balance payment deadline: The remaining balance (remaining 50% of hire, plus delivery & collection if applicable) must be paid in full no later than 14 days before your delivery date. Extensions are not available. If payment is not received by this deadline, your booking will be cancelled and your non-refundable booking deposit and all payments made to date will be forfeited.
• Bookings within 14 days of delivery: If your delivery date is less than 14 days away when you submit your hire agreement, full payment (100% of hire, delivery if applicable, and damage deposit) is required immediately.
• Pay by secure card link (Stripe) or bank transfer (BACS). Bank transfer waives the card processing fee shown on card quotes.
• Card payments include a processing fee on the amount due at the time of payment. Bank transfer quotes do not include a card fee.
• Bank transfer bookings are held once cleared funds for the amount due are received, using the reference we provide.

3. Damage deposit

The damage deposit is separate from the 50% booking deposit. It is refundable after items are returned in acceptable condition, subject to any fair deductions for loss, damage, or excessive cleaning. Deposits are tiered by quantity and product type as shown in your quote.

4. Delivery, pick-up & collection

• We deliver nationwide — fees depend on postcode and job details.
• One delivery & collection fee applies to one event booking only. Each event requires its own hire agreement and delivery charge.
• Our standard schedule is delivery on the morning of your event day and collection the same day, at times agreed with you.
• Delivery and collection dates on your booking form should match your event date. Using one booking to cover multiple events, or keeping items on hire beyond your event without a separate agreement, is not permitted.
• We may occasionally adjust drop-off or pick-up timing for our delivery routes; that is at our discretion for this booking only and does not extend your hire across other dates or events.
• Free pick-up and return is available at our SE18 depot by prior arrangement.
• You must provide accurate venue access information. Additional charges may apply if access differs materially from what was agreed.
• Someone authorised must be present for delivery and collection unless agreed otherwise.
• Indicative quotes: Delivery and collection charges shown on our website, in quotations, and on your hire agreement are indicative only. All transport fees are subject to review and confirmation before your booking is finalised. We verify load, vehicle requirements (including multiple vans or mixed hire), venue access, and route when processing your enquiry.

5. Hirer responsibilities

• Use items only for their intended purpose; do not modify or repair hire stock.
• Protect items from weather, theft, and misuse while in your care.
• Return items in the same condition as delivered, allowing fair wear.
• Notify us immediately of any damage, loss, or incident.

6. Cancellation

The 50% booking deposit is non-refundable. If you cancel after paying the balance, refund of the remaining hire portion (excluding the non-refundable booking deposit and any delivery charges already incurred) may be considered at our discretion depending on notice given and costs already committed. Late cancellations close to your event date may forfeit all amounts paid. Contact us as early as possible if plans change.

7. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law. Our liability for hire items is limited to the hire charges for the affected booking, except where caused by our negligence.

8. Contact

borrowedseats · hello@borrowedseats.com · borrowedseats.com